Terms of business

1. Who we are

MB The Special Something (“we”, “us”), company code 304485059, VAT code LT100012830516, registered at Perkūnkiemio g. 13-91, LT-12114 Vilnius, Lithuania. “You” or “the client” means the company or person that engages us.

2. Proposals and scope

Each engagement is described in a written proposal that sets out the work, deliverables, timeline and fee. The agreement starts when you accept the proposal in writing or pay the fee. Work outside the agreed scope is quoted separately and starts only once you have approved it in writing.

3. Fees and payment

• All fees are paid in full, up front, before the project starts. We schedule and begin work only once payment has cleared.
• Ongoing engagements are paid in advance at the start of each billing period.
• Additional hours and extra work are paid in advance, before that work begins.
• Fees exclude VAT and other applicable taxes. Bank and transfer fees are paid by the client.
• If a payment for an ongoing engagement is late, we may pause the work until it has cleared, and timelines move accordingly.

4. Cancellation and refunds

Fees are non-refundable once work has started. If you cancel before the agreed start date, we refund the fee minus any costs we have already incurred. Either party can end an ongoing engagement with one month’s written notice before the next billing period.

5. Your responsibilities

You give us timely access to the people, product, data and accounts the work needs, and feedback within the agreed timeframes. Delays on your side can move the timeline. You remain responsible for decisions about what to build, release and implement, and for testing in your own environment.

6. Intellectual property

Once we have received payment in full, ownership of the final deliverables passes to you. We keep ownership of our pre-existing materials, tools, templates, methods and know-how, and grant you a licence to use any that form part of the deliverables. Concepts and drafts you did not select remain ours.

7. Portfolio and case studies

We are entitled to use any work we create while contracted by you in our portfolio and case studies. This includes designs, screens, prototypes, process material and the results of the work, on our website, social media, in talks, pitches and publications, both during and after the engagement. We may name you as a client and show your logo. We will not disclose your trade secrets, information you have marked as confidential, or personal data of your users.

8. Confidentiality

Each party keeps the other’s confidential information private and uses it only for the engagement, subject to section 7. This duty continues after the engagement ends.

9. Our team

Your work is done by senior and staff-level designers and writers. We may bring in vetted specialists where the work needs them, and we remain responsible for their work.

10. Liability

We carry out the work with reasonable skill and care. We do not guarantee specific business results, such as conversion or revenue. Our total liability under any engagement is limited to the fees you paid for it. Neither party is liable for indirect or consequential losses, such as lost profits. Nothing in these terms limits liability that cannot be limited by law.

11. Data protection

Where we process personal data on your behalf, we act as your processor and will sign a data processing agreement on request. Our privacy policy explains how we handle personal data as a controller.

12. General

If your proposal and these terms conflict, the proposal wins. We may update these terms; changes apply to engagements agreed after the update. These terms are governed by the laws of the Republic of Lithuania, and disputes go to the courts of Lithuania.